Refund and Cancellation Policy for Get Frugal

Introduction

This Refund and Cancellation Policy ("Policy") outlines the terms for cancelling your subscription to Get Frugal and the circumstances under which refunds may be issued. This Policy forms an integral part of our Terms and Conditions ("Terms"). Any capitalised terms used but not defined herein shall have the meanings given to them in the Terms.

By subscribing to our service, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

1. Subscription and Cancellation

1.1. Cancellation Right

You may cancel your paid subscription to Get Frugal at any time through your account settings on the Get Frugal platform (https://getfrugal.uk). The steps for cancellation are clearly outlined within your account dashboard.

1.2. Cancellation Timing and Effect

• Cancellation Before Your Billing Date:
  If you cancel your subscription before your next scheduled billing date, your cancellation will take effect immediately. You will not be charged for the next billing period, and your access to premium features will continue until the end of your current pre-paid billing cycle.
• Cancellation On or After Your Billing Date:
  If you cancel your subscription on or after your billing date, the charge for that billing period will still apply. Your cancellation will then take effect at the end of that current paid billing cycle, and you will retain access to Get Frugal premium services until that period ends.

2. Refund Policy

2.1. General Policy – No Refunds After Payment

Once a subscription payment has been processed, no refunds or credits will be issued for any reason other than those expressly stated in this Policy. This applies regardless of:

• When you choose to cancel your subscription.
• Your level of usage or engagement with the Get Frugal services.
• Whether you have redeemed any vouchers, earned cashback, or realised financial benefit.
• Dissatisfaction with the service, provided it was available and functioning as described.

2.2. Exceptional Circumstances

In rare and exceptional cases, Get Frugal (Optimise AI Ltd) may, at its sole discretion, consider offering a credit or partial refund. Any such decision is made on a case-by-case basis and does not set a precedent for future cases. To request consideration, you must contact our support team at support@getfrugal.uk within 7 days of the relevant charge, providing detailed reasons and any supporting evidence for your request.

2.3. Service Unavailability

If there is a prolonged, verified, and material unavailability of the core Get Frugal services due to a fault within our direct control, we may, at our discretion, offer a pro-rata credit or an extension of your subscription for the affected period. This does not apply to:

• General internet or connectivity issues.
• Minor intermittent downtime.
• Issues caused by third-party retailers or services.

2.4. Failed Cashback or Vouchers

Your subscription fee covers access to the Get Frugal platform, tools, and aggregated offers. We do not guarantee that all voucher codes will be valid or that all cashback offers will successfully track, as these depend on third-party retailers. The failure of an individual offer to work or track successfully does not constitute grounds for a refund.

3. Changes to this Policy

We reserve the right to amend this Refund and Cancellation Policy at any time. Any changes will take effect immediately upon posting on our website. For material changes, we will make reasonable efforts to notify you, such as via email or a prominent on-site notice.

Your continued use of Get Frugal after such changes constitutes your acceptance of the revised Policy.

4. Contact Us

If you have any questions or concerns regarding this Refund and Cancellation Policy, please contact our support team:

support@getfrugal.uk

Optimise AI Ltd (Trading as Get Frugal)
Bartle House, 9 Oxford Court
Manchester, England
M2 3WQ

We aim to respond to all legitimate enquiries within a reasonable timeframe.

Optimise AI Limited (Trading as Get Frugal)
Company number: 16657950
Registered office address: Bartle House, 9 Oxford Court, Manchester, England, M2 3WQ