Refund and Cancellation Policy

Version 1.0 | Updated 31st March 2025

Introduction

This policy outlines the terms and conditions related to the cancellation of your JoinProspera subscription and our refund policy. This policy is an integral part of our Terms of Service.

1. Cancellation of Subscription

You may cancel your JoinProspera subscription at any time through your account settings on the JoinProspera platform. The specific steps for cancellation will be outlined within your account dashboard.

Cancellation Timing

If you cancel your subscription before your next scheduled Billing Date (which occurs after the initial seven (7) day free trial), your cancellation will be effective immediately, and you will not be charged for the subsequent billing period.
If you cancel your subscription on or after your Billing Date (following the free trial), you will be charged for that month's subscription fee, and your cancellation will become effective at the end of that current paid billing cycle. You will continue to have access to the JoinProspera services until the end of your then-current paid period.

2. Refunds

No Refunds After Free Trial and Payment

Once your seven (7) day free trial period has ended and your first subscription payment has been processed, no refunds will be issued for any subsequent subscription fees, regardless of when you choose to cancel or whether you actively use the services.

Free Trial Period

For new subscribers, we offer a seven (7) day free trial period. If you cancel your subscription during this free trial period, you will not be charged.

Exceptional Circumstances

In extremely limited and exceptional circumstances, JoinProspera may, at its sole discretion, consider providing a credit or other form of resolution. Any such decision will be made on a case-by-case basis. To request consideration under such circumstances, you must contact our customer support team at hello@joinprospera.com within 7 days of the charge in question, providing detailed and compelling reasons for your request. Please note that a response or consideration does not guarantee any form of refund or credit.

Service Unavailability

In the event of a prolonged and significant unavailability of the JoinProspera services due to reasons within our direct control, we may, at our sole discretion, offer a pro-rata credit for the period of significant unavailability.

3. Changes to this Policy

JoinProspera reserves the right to modify this Refund and Cancellation Policy at any time. We will notify users of any material changes via email or through our platform. Your continued use of JoinProspera's services after such changes constitutes your acceptance of the revised policy.

4. Contact Us

If you have any questions about our Refund and Cancellation Policies, please contact us at hello@joinprospera.com